Privacy policy

When and how we ask for personal information and the purpose of its use, and the purpose of use of retained personal data

1. WAKO HOLDINGS Co., Ltd. (hereinafter referred to as “the Company”) will ask customers to provide personal information mainly in the following cases, and will use such information for the following purposes
   1. Accommodation reservation, user registration
   2. Reservation and application for various activities such as golf and marine activities
   3. Inquiries about accommodation, bridal, recruitment and other general matters.
   4. Other situations where the provision of personal information enables us to provide services to our customers.
   5. Management of staff recruitment, interviews, etc., and contact for confirmation.
2. We will use the personal information you provide and the personal data we already have about you for the following purposes
   1. Accommodation reservation, stay management, and user membership management.
   2. Management of product orders, shipping and payment, and sending of billing materials.
   3. Sending of e-mail newsletters and introduction of services and events by mail, e-mail, or other means (including sending of confirmation e-mails related to these) upon request
   4. User analysis and marketing for the purpose of contributing to the operation and management of this accommodation facility and other operational planning improvements
   5. User analysis and marketing to contribute to product planning for other facilities operated or planned by the owner of this accommodation facility, etc.
   6. Management of the history of customers who have made inquiries regarding this accommodation facility

Provision of personal information to third parties

1. The Company may provide your personal data to third parties, such as group companies and business partners, to the extent necessary to achieve the purposes of use described in “ When and how we ask for personal information and the purpose of its use, and the purpose of use of retained personal data,” in addition to cases based on the provisions of laws and regulations.
2. The items of personal data to be provided shall be your name, address, telephone number, and other items necessary for the respective business, but shall be limited to the minimum necessary items.
3. When providing personal information to a third party, we will do so in writing, by mail, telephone, fax, e-mail, electronic media, etc., and we will give due consideration to security control in the delivery of personal information, and when providing electronic data, we will encrypt the data for delivery.
4. The provision of personal data to a third party will be stopped upon request from the individual. Please contact us for inquiries regarding personal information.

Handling of Personal Information at Linked Sites

In order to provide useful information and services to our customers, this website introduces links to other companies’ websites. The Company assumes no responsibility for the management of personal information collected on the linked websites. Please use them at your own discretion.

Disclosure of Personal Information

The customer may request the disclosure of his/her personal information. If you wish to request disclosure, please follow the instructions below and send your request by mail to the following address.

Contact for requesting disclosure of personal information

WAKO Building, 115-1 Tamakura-cho, Muromachi Nishiiru, Rokkaku-dori, Nakagyo-ku, Kyoto City, Kyoto 604-8211, Japan
WAKO Holdings Corporation in the blue Personal Information Protection Contact
Phone: 0980-58-2262

Guide to Procedures for Disclosure of Personal Information

Persons who can request disclosure:
Requests for disclosure can be made by the person in question or by a legal or designated representative.
Submission of documents necessary for identification will be requested.
In the case of a request for disclosure by a designated proxy, please submit the prescribed letter of attorney.

Handling fee:
Please enclose a fixed-amount money order for 1,600 yen (tax included) as a handling fee.

• You can purchase a fixed-amount money order at a post office.

How to apply:
Fill in the necessary items on the WAKO HOLDINGS Personal Information Disclosure Request Form and send it by mail together with the necessary documents to the address above.

• The reply address should be the address of the customer.
• Please note that there may be cases where we do not have your personal data in our possession.

Required documents:

• Documents, etc. to be sent at the time of disclosure request
• WAKO Holdings Corporation Personal Information Disclosure Request Form
• Documents required for identity verification (please check the disclosure request form)
• Fee (fixed postal money order for 1,600 yen)

• 次In the following cases, the information will not be disclosed.
  When the identity of the applicant cannot be confirmed due to reasons such as the address on the disclosure application form, the address on the identification documents, and the address registered with the Company do not match.
  In the case of an application by a proxy, if the proxy’s authority of representation cannot be confirmed.
  When the prescribed application documents are incomplete.
  When the subject of the disclosure request does not fall under the category of “retained personal data”.
  When there is a risk of harm to the life, body, property, or other rights or interests of the individual or a third party.
  The disclosure is likely to significantly impede the proper execution of the Company’s business.
  When it would violate other laws and regulations.
• If we decide not to disclose the information, we will notify you with the reason for the decision. Even in the case of non-disclosure, the specified fee will be charged in principle.

Correction and deletion of personal information

The Company will respond to requests for correction or deletion of personal data in its possession. If you wish to make such a request, please follow the instructions below and contact the contact listed below. We will promptly correct or delete your personal information in our possession to a reasonable extent only when we can confirm that the request is made by the person in question. However, this does not apply to cases where there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party, or where there is a risk of significant hindrance to the proper conduct of business. In cases where customers can directly correct or delete their personal information on the website using IDs and passwords, etc., we ask that each customer handle this on their own.

To make a request for correction of personal information

WAKO Building, 115-1 Tamakura-cho, Muromachi Nishiiru, Rokkaku-dori, Nakagyo-ku, Kyoto City, Kyoto 604-8211, Japan
WAKO Holdings Corporation in the blue Personal Information Protection Contact
Phone: 0980-58-2262

Guide to Procedures for Correction, etc. of Personal Information

Persons who can make a request:
Requests can be made by the person in question or by a legal or designated representative.
Please note that we will confirm the identity of the person making the request.

Fee:
Free of charge

Application Procedure:
Please contact the above contact point directly.

• The Company may ask you to submit a prescribed form.
• Please note that it may take some time to confirm or correct your information.

Note:
Even if we receive your request, we may not be able to respond to your request due to legal requirements or other reasons. In such cases, we will notify you with the reason.